After upgrading our ShoreTel 11.1 system to the latest version, 12.1, the sites with Voice series switches no longer had voice mail capabilities. If you missed a call the link would just ring 4 times and go to dead air.

Knowing that V series ShoreGear switches were sensitive to NTP for voice mail to function, it was time to check the switch configuration.

When connecting via SSH using admin/ShoreTel as my login/password, I noticed the configuration showed the following incorrect NTP info:

Time server IP address = 132.163.4.101

However, when I tried to change the time server IP I received this message:

please use Director’s Sites page to set Time Server (NTP) Ip Address

Logging into Director’s Sites page and inputting the Network Time Protocol Server and rebooting the switch did the trick.

ShoreWare Director > Administration > Sites > My specific site:

So just know going forward, time is set from ShoreWare Director instead of on the ShoreGear switch directly like it used to be.